Name: Colton Young
Alma Mater: Florida Southern College
Degree: Bachelor’s in Computer Science, minors in Psychology, Sociology and Business
Company: Ohio Mutual Insurance Group
Title: Senior Programmer
Length of Time with Ohio Mutual: 2 ½ years
Why did you pursue a career in insurance?
I didn’t initially intend to pursue a career in insurance. I remember specifically saying in high school I’d never want to have a desk job. That just didn’t seem like the way I wanted to spend my life, at least with what I thought working in insurance was like. After I graduated and applied for jobs, the first call I received was from Ohio Mutual. I came in for the interview and from the very first moment I walked into the interview room, I noticed the company was a bit different from what I initially thought. We have our guiding principles on the wall in all of the meeting rooms. It really struck me that this is a company that is really about the people we serve and I thought that was pretty cool. I ended up taking the position and haven’t regretted it a bit.
What does an IT career in the insurance industry look like?
You don’t really think of IT being within insurance, but at this point, IT is involved in any type of business out there. You have to have IT to keep up. It’s really a necessity. For insurance, IT allows you to connect to your policyholders. Their expectation today is to interact with you through a mobile app or a website. A lot of them don’t want to wait on phone lines for a representative. One of the primary jobs of IT is to make the customer experience better, which is often through self-serve options.
Do you have any mentors in the insurance industry?
My first boss here, Amy Sullivan (Manager, Application Programming). She clearly invested in me from day one, personally and also professionally. She’s encouraged me to attend conferences or to get Insurance Institute designations. She’s encouraged me to get my Master’s degree, which I am doing now. She’s supporting me every step of the way.
What’s the culture like at Ohio Mutual?
The culture is very clearly to treat every single policyholder or agent as if they’re family. It’s probably one of your worst days when you’re filing a claim, so we know you’re not looking forward to that day. We want to make sure we treat you like a person, get you back on your feet, and take care of you like you’re a friend. That care for people underlies everything that we do.
What do you say to someone considering a career in insurance?
There’s so much opportunity and so many open positions - it’s job security. It pays well and it allows you a lot of opportunity to grow in your own direction, to find your niche within the company and to find what you enjoy doing is possible in insurance. This is not just a numbers job. It’s about serving people.